Frequently Asked Questions

Everything You Need to Know

No jargon, no small print. Just answers to help you decide if Nordix is right for you.

Getting Started

Within 5 minutes. Start your free trial, we'll WhatsApp you the setup steps, and you'll be streaming live TV within minutes. Most people are watching before their popcorn is ready.

No. If you have a Firestick, Smart TV, phone, tablet, or laptop — you're sorted. No satellite dish, no cables, no engineer visits. Just your existing devices and an internet connection.

Yes. Every plan comes with a free 24-hour trial. No credit card required. Try it risk-free — if you love it, pick a plan. If not, the trial ends on its own. No charges, no follow-up calls.

Channels & Content

30,000+ live channels on Premium, 47,000+ on Ultimate. Every Canadian channel (CTV, Global, CBC, CTV, City), US networks (ABC, NBC, CBS, Fox), UK channels, sports networks, news, movies, and international content in dozens of languages.

Yes. We carry multiple broadcast feeds per game including out-of-market feeds that bypass local blackout restrictions. If your local Sportsnet or TSN feed is blacked out, you'll find the game on another feed.

Absolutely. We include RDS, TVA, V, ICI Radio-Canada Télé, Canal D, Canal Vie, TVA Sports, RDS2, Séries+, Historia, and hundreds more French-language channels. Our support team responds in both English and French.

Yes. Nordix works from anywhere in the world with a decent internet connection. Watch your Canadian channels while traveling — some geo-restricted content may require a VPN, included in our Ultimate plan.

Technical

HD streaming: 10 Mbps minimum. 4K streaming: 25 Mbps. Multi-screen household: 50 Mbps. Most Canadian home internet plans easily meet these requirements.

Some Canadian ISPs (Bell, Rogers) throttle streaming during peak hours. If this happens, a VPN bypasses throttling. Our Ultimate plan includes built-in VPN protection. Premium users can use any VPN.

We have backup feeds for every major live event. If your primary stream fails, switch to a backup — they're clearly labeled. For persistent issues, WhatsApp us and a real person responds immediately.

Not required — Nordix works on any standard Canadian internet connection. However, if your ISP throttles streaming traffic, a VPN fixes that. Ultimate plan includes VPN built in at no extra cost.

Multi-Device

Your Nordix login works on all your devices — phone, tablet, TV, laptop. Use it on one screen at a time, seamlessly switch whenever you want. Big family? Need more connections? Just WhatsApp us and we'll set you up.

Amazon Firestick, Android TV, Smart TVs (Samsung, LG, Sony), Android phones/tablets, iPhone/iPad, Windows PC, Mac, Roku, and MAG Boxes. If it connects to the internet, it'll work.

Billing & Cancellation

All major credit cards (Visa, Mastercard, Amex), e-Transfer, and bank transfers. Payments processed through Stripe — the same secure processor used by Amazon and Shopify. Fully encrypted, your data is safe.

Monthly plans: one WhatsApp message, done. No exit fee, no phone call, no guilt trip. Yearly and Lifetime plans come with a 7-day money-back guarantee — full refund, no questions asked.

Not happy within 7 days? Full refund, no questions asked. We believe in earning your business every day, not trapping you with contracts.

Support

Message us on WhatsApp. A real person responds, 24/7. Not a bot, not a call centre overseas. Most issues are sorted within minutes. We've been doing this for years — we've seen it all.

If you can send a WhatsApp message, you can set up Nordix. We'll walk you through it step by step. Most people are streaming within 5 minutes. And if you hit a wall, our team is here to help.

Still have questions?

Our team is here to help. Real people, real answers.

Chat on WhatsApp

Or browse our channels, pricing, or setup guides